What Our Customers Say

We recently purchased a property through FSS, and the experience was nothing short of exceptional—truly 10-star customer service. From the very beginning, we were kept informed about every aspect of our purchase, including updates further up the chain, ensuring we were always in the loop.

Despite facing several significant challenges, including prolonged delays and stalemates with solicitors, Stuart and the FSS team went above and beyond to keep communication flowing and ultimately pushed the sale over the line. Stuart's professionalism and remarkable negotiation skills were instrumental in ensuring the sale progressed, and without his persistence and expertise, it’s hard to imagine the process reaching completion.

We’re incredibly grateful to Stuart and the FSS team for their dedication and unwavering support throughout what could have been an incredibly stressful time. Highly recommended!

Thank you Kate and just to confirm our conversation earlier:  Please pass on our grateful thanks to everyone at FSS especially sales, lettings and maintenance. You all do a brilliant job and have saved us hours of stress and worry over the past few years.

Dear Simon and team at FSS

After 19 years of managing my rental property I just wanted to write a wee thank you note.  Over the years we have had some interesting tenants but always dealt with professionally by you.  I know who to recommend if anyone needs a company to manage their property.  As you know we are embarking on a renovation project with a view to moving there.  With every good wish for continuing success at FSS and thanks again.

Thanks Kate, that's great (for confirming our tenancy renewal)!  Also a massive thank you as at the time of us extending I mentioned a tree in our garden that we wanted removing. The team at FSS, the maintenance team and the company who came and got rid of the tree have all been great, it was done very quickly and all points of contact have all been brilliant! We really appreciate it, you are all fab! 

Hi Richard, just a quick message to say thank you once again for managing the sale of our property - I couldn’t recommend FSS enough! I must say, you have a fantastic agent in Stuart he provided us with the confidence and reassurance needed throughout our sale. Please pass on our appreciation. Thanks Giles

Hello Good morning We hope this message finds you well. We wanted to let you know that we have decided not to extend our lease.  Over the past 30 months, it has been a pleasure renting from you. We greatly appreciate your prompt attention to any issues and your professionalism. Our time on this property has been wonderful, and your support has been invaluable.  However, due to personal circumstances, we now require a larger space to accommodate our needs. This decision was not made lightly, and we hope to find a new home that will serve us as well as this one has.  We will ensure that the property is left in good condition and will coordinate with you regarding the final inspection and return of the keys.  Thank you once again for being such a considerate and responsive landlord. We wish you all the best and hope you find tenants who will appreciate this property as much as and even better than we have.

Hi Maisy,  Thank you for your email. It was so nice to see you again, too, on Wednesday.   During Wednesday’s visit and your previous one, I was struck by the way in which you carried out the work - not only in terms of your competence and efficiency but also in how you engaged with me as a tenant. That combination of excellent professional and interpersonal skills is rare. I recognise it and much appreciate it.  Thank you for your help and for organising the return of my deposit."

Thank you Jonathan & may we add that FSS  & all the people who we have had dealings with have been a pleasure to do business with.

Hi Debbie,  Thank you for that good news. And thanks to all the team for your professionalism, much appreciated.

Good morning Tracey,  We just want to thank you very much for the help and support related to recent issues. Special thanks to gas and heating, and doors and locks contractors, both of them are really top-professionals guys. Thank you

Dear Maisy  The FSS team is always the best example of top-quality service.  Kids at schools should have lessons about business, using the FSS example. 

Hello Cathy, I write to acknowledge receipt of my security deposit into my bank account.  I also want to take this opportunity to thank all at FSS with whom I have dealt over the past nine years; you were always prompt, efficient and friendly when managing any issues that arose.  A Happy New Year and best wishes for the future.  

Dear Erica, Thanks so much for your help it's been amazing so far. Much more helpful than other agents I've used!

Dear Thomas, Thank you so much for the opportunity to view the property, I really want to give a good feedback to Howard who showed me around and made me feel welcome. The property is a beautiful place and its centrally located and would make it easily accessible. I came with a friend of mine who knows one of the tenants leaving and she has stayed there for over 4 years and she gave lovely recommendation about the property and how the property is being looked after so well by the landlord. I have also filled the tenancy application form and hope you'd get back to me to confirm that you have received it. Thank you.

Simon, Thanks to you and the team for a swift turnaround on letting this one. Shows what can be done when everyone is pulling together for the same aim. Viewings ongoing while both your team & I got a few jobs sorted and all the paperwork dealt with electronically. And most of this while I was away in South Africa – the wonders of the digital age! 

Thank you Cathy!  We're getting settled in and are very happy about the property and grateful for everyone who helped us to get here.  It's been an easy process and we'd gladly use FSS in the future.   Thank you for everything!  

I have loved my time in this property and would like  thank you for your support and professionalism i have received during my 3 year tenancy.

Dear Jonathan, I have been super impressed by your personal responses and actions and truly appreciate your care.

Dear Thomas    My beautiful wife and children have followed me around the world throughout my career and we’ve had multiple moves from Australia to Ohio to Washington DC and soon to Harrogate in the past five years.  I wanted to personally thank you for your clear communication through this entire process. You are an absolute professional, and so was the young lady that helped with the house tour this week.  As landlords ourselves, I can tell you that this is not generally been our experience anywhere in the world, and we hope that we can settle on an agreement next week.   We have been really torn between buying a property in the UK and renting and think this home really meet our needs and will give us multiple years in one lovely home.  I hope you have a wonderful weekend, and please pass our praise for you, and the young lady that helped with the tour along to your supervisor or manager. 

Dear Cathy, Thank you for your e mail.  I really appreciate everything you have all done for me over the years and the professional way you all behave at FSS.

We would like to take this opportunity to thank all the staff at FSS for their continued support throughout our tenancy, the customer service has been outstanding.  Likewise, please pass on our thanks to the landlords who have been equally helpful over the past two years.

Dear Erica,   Thank you for being so efficient in all of this. Such a quick turnaround, you & Howard have been great.

Hi Lorna, We just had a visit from Maisy...she was very efficient and professional.. lovely girl. Thank you

Hello Cathy, Could I please ask you to let Simon know that Lorna has been fantastic in getting the flat on West End Ave ready for the tenant.  She has kept me fully informed and arranged  all the jobs to be undertaken. Exactly the same with Coronation Road.

I have contacted numerous agents across the Leeds and Harrogate area to view a good number of commercial properties. FSS were by far the quickest and easiest to contact and get booked in with and I am extremely impressed with the service provided

Michael, Thank you for the property brochure, such an improvement. Well done to your team but a special shout out to Tracey Lee, her approach has been excellent especially with us being distant form Harrogate. Please pass on my thanks as without her professional perseverance the flat would not be ready for marketing.  We look forward to updates on the marketing.

Hi Erica, We just had an electrical inspection at the house and the two young men who carried out the work were absolutely delightful.  They were polite and efficient. Please pass on our thanks to them.

Hi Kyah, We got there in the end - and thanks for your prompt and professional service throughout.  Season's Greetings to you and all at FSS.  Please be kind enough to pass on my thanks and greetings to Simon and Richard.  

Dear Michelle, Many thanks for that.  If I don't see or communicate before I hope you all have a lovely Christmas and many thanks for your efficient and professional help with the flat.  Best wishes to you all for 2023

Dear Simon, We are exceedingly relieved that the sale has finally gone through and a fair price obtained.  May I take this opportunity to thank you and all your team for your and their efforts in both looking after the house when it was unoccupied and for delivering the sale. I realise that having to deal with both the executors of the estate, and ourselves as family, probably added to the complications at times!

Hi Kyah

Thank you very much indeed for all your help throughout the sale of my property, very gratefully received. I was travelling yesterday so unable to respond but I can confirm everything went very smoothly.

Please pass on my thanks and appreciation to all those at FSS that I have had dealings with throughout the rental period of Gascoigne Crescent, I am very grateful to you all.

It has been a comfort to have had the services of such a professional and supportive team.  Please feel free to forward this message to all.

Thank you one and all.

Warmest wishes

Hi Simon, We are very pleased that the sale went through. Kyah was instrumental in pushing it over the finish line!

Dear Cathy, I would like to thank you all at FSS for the past 16 years,you have always handled queries quickly and efficiently,thank you again

Dear Tracey,  Thank you for your call yesterday, it has really been a pleasure dealing with you.   Kind regards and thank you again for your efficiency in getting all the work done,

Thank you Cathy -  we really appreciate everything FSS has done for us. You and the FSS team have been excellent.  Wishing you all the best,

Dear Kyah,   That is great news, thank you!  Many thanks for your work on this, we are very happy and have been impressed with both the rental management and sales service!

Dear Tracey, Thanks for all your help with running the project. It’s been a pleasure working with you!  

Dear Kyah, Yes, that is indeed great news.  Your help and assistance has been superb. I will certainly recommend FSS to others who are buying or selling.

Thank you so much Tracey. You guys are doing an amazing job. After twelve years of renting, I've never had property management quite like this!

Me and my partner are handing in our notice.  We are going to live in Australia. We both are super excited but sad at the time because we have to give up this fantastic and beautiful flat which we are so upset to leave ! Thank you for being such great estate agents.  I don’t think it will be hard to find new tenants as this flat is just too good! And the neighbours are supper lovely.

Hello Cathy, Yes please, that's great, thank you very much for that.  We've got a very nice experience with the  FSS Agency - Team, we always appreciate it.  I heard from other people that other agencies are not very friendly, so we are lucky.

Dear Cathy, We would like to take this opportunity to say thanky ou to yourselves and the landlord for a lovely experience with our first property together

Hi Jonathan,  I must say, I’m very impressed. they’ve really looked after the property and the standard of the clean is very good also.  I’m going to call in soon to pick up the spare keys but I’d like to say thank you to all the team at FSS too it’s been a pleasure dealing with you. 

Thanks Tracy,  We are totally impressed with the customer service you provide and delighted that the electrician came out so quickly. 

Dear Tracy, Just wanted to thank you for the quick response last week to our sewage problem and also say what a great job Mark did. He arrived in literally minutes after my “cry for help” found the problem and sorted it. He then returned the next day and did  an absolutely first class clean up. A commendable job that really deserves a mention.  Thanks to all concerned

Thank you Margaret for the statements.  Great customer service! Totally efficient

It has been a pleasure working with you over the past three years and I would highly recommend FSS and Greenbank House to any of my US colleagues here in the UK.

I found renting a property with Erica at FSS a very easy and professional process, thank you!

Hi Jonathan,   Thank you very much for being understanding and sympathetic to my situation. You made the checkout as easy as possible and I was really touched that you asked me how I was. You didn't need to but, showing a bit of empathy made a big impact. So, thank you again.

 Thank you for the help your team have provided, especially Lorna

We wanted to thank you and our amazing land lady for everything, we have been so happy and love this house, we will be sad to say goodbye. 

Eugene was amazing all the way through from the first email right through to the calls we had.Eugene went over and above to make sure that our letting went as smooth as possible and as fast as possible which was seriously amazing! The lovely Johonathon also was wonderful as he was the person to introduce us to our new home. Patient and kind and so positive and honest. Eugene and Johnathon are an asset to FSS and I thank FSS for delivering a 5 star service from start to finish simply amazing. Thank you Eugene and to the whole team at FSS. 

Hi Kyah,  Many thanks for your good news email!  I’m pleased my little property has a nice new owner.  Huge thanks to you, Jane, Simon and Kerry for all your help with the sale; hope I haven’t forgotten someone. You’ve all been brilliant from start to finish, very professional, fantastic communicators and approachable. Please kindly pass this on to the team.  Hope you have a lovely weekend too and take good care.  Thanking you with kind regards,

Thanks so much Michael. I really appreciate it. As discussed we have properties in Leeds but Harrogate is a completely new market for us so I appreciate all the advice you have given.  Just in the process of renovating another so it will be with you guys as soon as we finish. 

Dear Cathy, Just a thank you to you and the team at FSS.  I'm hoping if I can get a project sorted with the flat in the next year that I might be back as a client in the future as its been a stress free way to rent out a property.

Dear Margaret, Thank you very much for your very prompt return. FSS never fails to impress me.  Very best wishes,

Thanks Jonathan, I wish I was still dealing with FSS. My new agency isn’t quite so professional.  Good luck to the FSS team. Maybe one day I will be back 

Dear Michael,  I would like to thank you for looking after me and the property. You have been so helpful with advice over the years and I really have appreciated it. I wish you all the best for the future.  Kindest regards

Dear Cathy,  Thank you for your e mail and documents attached.  I would like to give my deeply gratitude to your teammates, Eugene, Erica and your kind assistance as always.  Particularly Eugene who handles my case closely so I must thank you him once again.  Big thank you to you all again and stay healthy !

To all the hard working team at FSS - Many, many thanks for all your committed hard work and support in selling xxxx  Yipee!  Finally dream home in Cumbria by the sea on Friday this week.  Special shout outs please go to Kyah and Jane for being available, timely and reassuring - never having done this in 26 years!!

Thank you Cathy!  The deposit was received into our account.  We appreciate how wonderful FSS was to work with and our landlords.

Absolute star Kate - thank you so much. This could be the smoothest move known to man with you lot! 

Hi Erica, Perfect, thank you so much for all your help throughout this entire process, you and FSS staff have made me feel so comfortable and at ease rather than stressed like house hunting usually is so thank you so much 

Hi Simon,  I would just like to say thank you.  I have been a tenant with various agents since I moved to Harrogate 15 years ago but can honestly say FSS was the best I have dealt with.  The speed of help when things have needed fixing has been great and you are not constantly charging us for renewing contracts, which is also a huge plus.  Please extend my thanks to the Lettings team.   Should we need to find another property to rent in the future I would be very pleased to find one with you again. 

I just love it here in my new property, it’s perfect.  Eugene has been great sorting set up of the contracts.  I have been with FSS since March 2002 and wouldn’t change it for anything. FSS I recommend completely and I’m glad I’m still with the company. Such hard times and I’ve moved twice during lockdown!!

Cheers Debbie, Just for comparison but you were the most helpful I have spoken to so far, asking questions and trying to understand our needs. 

You typically only have to engage a professional to do something that you can't (or maybe don't want to) do yourself. So it's helpful when the professional takes time to explain what underpins his thoughts and influences his opinion. For a reasonable fee, I had the benefit of Richard's many years of experience in the local property market applied to a question of property valuation. Whilst it may not have been the answer I expected, I am confident in his judgment. I would certainly seek out his opinion on similar matters.

I absolutely cannot fault the service received from start to finish. FSS is a really professional yet friendly set-up, and I am happy to shout their good name from the rooftops!

Special mention for Kerry, Jane, Kyah and last but certainly not least, Richard. (Seller review)

They have been so helpful with everything that they have dealt with for me. All the staff are great. (Landlord) 

Very happy with the efficient, friendly, responsive and professional service throughout. Special mention to Jane, Kyah and Kerry in the sales team and Simon, our first point of contact. 

(seller review)

Excellent service from start to finish. The communication and willingness to help whatever the requirement ensured we got into our new house as quickly as possible. Kyah Dent was brilliant. (Buyer review) 

Dear Kyah, I just wanted to say how impressed my brothers and I have been by the way you handled the sale.  I am sure your energy and enthusiasm has all been an important part of getting the sale. Your great communications certainly made us confident that FSS knew what it was doing.  So thank you very much. I hope you have a lovely Christmas and a much better year in 2021.   

All the team members provided me assurance and are very helpful and professional. Excellent Customer service.

We had a survey by Daniel one of your surveyors.
I am simply emailing you to say he has been so fantastic  and helpful.  We have had to call him on numerous occasions and he has always called back and resolved problems or given excellent advice.
I am not sure how many times people email to congratulate your surveyors but Daniel went above and beyond and is a real asset to your company and reputation.
Please pass on our thanks and appreciation.

Hi Gaynor,  Thank you ever so much for sending over as promised, a hard copy would be great if that’s ok.  My sincere thanks again for all your help over the last few weeks, you have been an absolute pleasure to deal with and are a real asset to FSS in my opinion!

Everyone in team is professional, polite and efficient. I never have to chase and I can trust that the management of the leases/ renewals/ inspections/ legalities are in hand.

Simon Croft kept me informed and explained events very clearly and concisely. Front of house staff are always extremely helpful, polite and well informed.

All my experiences with the residential letting department team have been positive

The gentleman who showed us round was really lovely and answered all questions we had amazingly!

High praise for Michelle Rycroft and her attention to ongoing maintenance works.

Thank you so much April - again, we cannot thank you enough for the time and effort you have put in to help us with our home. We truly appreciate it and want to commend you and FSS on the amazing job you did on our behalf. 

Many thanks for your email regarding the renewal of my tenancy - my son and I have settled in well and love the house very much. We are very happy here. So - yes please we would definitely like to stay! Also thank you all so much for helping with various things (like the boiler and the bindweed in the garden!) - it is great to know I have advice and support and I really appreciate it.   I look forward to hearing from you soon. Best wishes to all the team - hope everyone is safe and well.

Hi Kyah

First of all and please don’t take this the wrong way but let me congratulate you on your outstanding telephone manner and your client attention which tbh is a breath of fresh air these days to people of my era.

I lectured for years in sales psychology and to see what’s happened these days in customer service is a travesty especially in your industry we’re your lucky that someone even calls you back let alone have your tact and enthusiasm so credit to you and your parents or anyone else that has trained you if that’s the case.

Hello Kate and Erica, thank you for your time and the time of your colleagues, it is quite appreciated.  This is the very first time we had a professionalism "experience"   with a letting agency. You and yours colleagues responded quickly and supported us. Special thanks to Eugene for his kind touch while dealing with us and the time he invested in explaining everything. Everything is quite appreciated.

Dear Cathy, Thanks for your letter confirming new tenants at our flat much appreciated.  Your colleagues, Erica and Eugene, should be congratulated for a good job done in these difficult times.  Thanks for your help and hope you all keep safe.

Dear Simon,  Many thanks for the final statement.  We would like to thank you and all those at FSS who have assisted us so well in the management of Dragon Ave over the years. Please pass on our particular thanks to Cathy, Erica and Richard.  Very best wishes

I would like to thank the brilliant viewer that you have to show your rentals.  He is ALWAYS on time and so helpful and friendly.

Hi Dan, just a quick note to say thanks for your time today. Really good to meet you, we appreciate you coming to see us at short notice.

Dear Erica,  Thank you so much for all your help. You’ve been an absolute pleasure to deal with, and have been so helpful and friendly, so on a  personal note I’d like to let you we’ve really appreciated that.

Many thanks for the efficient manner in which you have once again handled the lease renewal.

For the attention of the Directors and Staff , FSS. Dear All,  I would like to say a warm heartfelt thanks for your time, understanding and your quick execution of any queries that i had during my five year tenancy. You have all been most professional whilst maintaining a friendly and welcoming manner to deal with. May 2020 be kind to you all, with good health and much happiness. Warmest regards.

Dear Kyah, Many thanks for being such a helpful, friendly and professional intermediary in our house purchase.  All our best wishes and thanks.

Hi Michael, Thanks for your efforts throughout this incident.  We wanted to simply thank you, your team and our landlord for the quick turnaround on the clean up, getting a temporary safety measure in place, and fixing the damage.

Dear Erica and Jonathan, I just wanted to thank you for your great assistance and help in the relet of our property.  You were so efficient and professional about all aspects of this transaction and the communication between us was first class.  For the past 3 years you have been fantastic with the customer care side of things especially having a little dog, which we know now is a no no to some landlords.  Your help was greatly appreciated.  Thank you.  I have no hesitation in recommending your services to anyone who needs an Estate Agent for both buying/selling and renting.  A great firm.  Top class.

Hi Adam,  Just wanted to say "Many Thanks" for your involvement today and for making the whole process a lot easier than it might have otherwise been.  Your participation from the outset was excellent - I have experience of commercial property agents which, through their apparent attitude of "maximum gain for minimal input" had made me wary when dealing with commercial agents. I am relieved to say that your approach has completely changed this perception and it is one that some in your profession would do well to copy. Your communication between myself and the other parties was outstanding.; the act of leasing a small shop was kept as it should be - a very straightforward process and not inflated into something grandiose, as has been my previous experience.  Once again, Thank You, it's been a pleasure meeting you.  

Dear Erica, By far, FSS has been the easiest and professional agency I have ever used, so thank you for making our time in Harrogate easy and enjoyable.  Also, please thank the landlord from us.

Thank you very much, Simon. I am very happy, as always, with your service.

Hi Richard, After having completed the sale of my property  I would like to thank you and the team at FSS for the service provided. I would like to call out how friendly and helpful all of my interactions have been. I would like to specifically call out Kyah Dent who I was dealing with, she has been very thorough throughout the whole process and made what is normally a stressful time a lot more manageable. Many thanks again, and I hope to be do more business in the future. 

Hi Jane, Yes we’re of course delighted. Thanks for you kind email. No we’re not buying another property at the moment, though we could not be more pleased with how FSS have dealt with both the let and the sale, truly outstanding service which is so incredibly rare no matter what sector or business, so we can’t thank you all enough.

Dear Michael,  I would like to thank yourself and all the staff I have had contact with at FSS (Eugene and Erica) for your professionalism and friendly manner at all times.  It seems letting a property is more complex than buying and selling and the demands that a tenant can make are all new to me.   Kind regards and thank you again to the whole team.

To the FSS Team, Thank you very much for the opportunity of work experience.  I have enjoyed it and I now have a better understanding about how property works.  Hope to see you in the future.

Richard, Jane and the FSS Team, Thank you so much for all your help.  Both Mum and I are very grateful for all your hardwork.  We would have no hesitation in recommending FSS to anyone needing a great Estate Agent.

Hi Kyah, I can’t thank you enough for all your help and support and advocacy during the sale of my house, my nightmares can be laid to rest.  Your professionalism and hard work has been amazing and I am forever grateful that you were at the helm of managing my sale. We are coming home for Christmas for a few weeks and I am definitely going to pop in and see you. It will be lovely to put a face to the name. Thanks Again. Take Care  

Dear Res Lets, Just wanted to say thank you for the prompt response (as usual) to my call about the back door lock. Daz arrived within a couple of hours and fixed it - also checked the front door - very efficient service! 

Many thanks for your kindness, efficiency and pleasantness and for being so obliging with our many visits to the flat.  Please enjoy these biscuits with your coffee/cuppa.

Simon, I just wanted to go on record to thank you and all your colleagues at FSS for such great service over the past couple of years.  Everyone there has been so helpful and responsive, nothing is too much trouble.  Both tenancies were achieved very quickly and yielded a great return on our investment since we had the cottage renovated in early 2017.  Please pass on our sincere gratitude to all the team. 

Lydia,  Just so you know, I am considering not continuing my tenancy when it ends in August. I am currently looking at a few other places, and might decide to move.  Please be aware, that this has nothing to do with the service provided or with the landlord. I have found the service at FSS to be exceptional and even my partner has commented that she is jealous at how easy it is to deal with you. The same with the landlord, as he has been very helpful and willing to assist with any and all issues.  I am just looking at moving to a larger place to live with my partner. I will notify you in writing as soon as i know but, but rest assured i will give at least the 30 days notice.  Thank you

Dear Adam, Many thanks for a job well done!  Looking forward to dealing with you in the near future.

Hi Kerry, Just wanted to drop you a note to say thank you for all your help and for the lovely plant and card!   It was a pleasure to deal with you and Jane and I am very much looking forward to living in my new flat.    

Dear Charles, Firstly I want to thank you for the prompt sale of my flat. From start to finish the service and support FSS provided was excellent. In particular I want to express my gratitude to Kyah, who was a star throughout the whole process and offered many a times a listening ear and calming words, which kept me on track with what proved to be a somewhat testing sale. Her e-mail responses were incredibly swift and prompt and always professional and with a friendly tone. Her work was outstanding and above and beyond what I expect a negotiator to offer. Jane and Kerry also offered brilliant support and were always clued up on what was happening and Jane did take the brunt of my frustration a few times and dealt with it in an extremely calming manner, I thank her for that. I will always recommend FSS to anyone needing estate agency services. Thank you for an excellent and satisfactory experience. 

Many thanks Simon/ Eugene,  We are very impressed by the smooth handover.  I have passed on your details to my friends who are debating selling/ renting houses.

Dear Kerry, Thank you very much for the update.... wow that was quick!!!  I can’t believe it has finally happened... Well done to all the team at FSS!

To Richard, Kyah and Team, Thank you all so much for all your help and assistance.  It's been a panic from the very start, we eventually got there which is a credit to you and your business.

Dear Richard,  Just a short note to say thank you for your support for this years Brain Game. You did a  really magnificent job. The total raised is now approaching £125,000 which by any measure is a huge sum and without your contribution I know we could not have been so successful.  The name of Richard Smales has now become a key part of the event  and looking to next year I wonder if you would  consider giving up some of your valuable time to help us once again? The event will be towards the end of March with a similar format. I know its a big ask Richard and I hope you don”t mind the approach.  I look forward to hearing from you and  again thanks so much for helping our great cause.

Hi Erica, I would like to thank you and all the team for looking after us so well whilst we were the tenants at South Drive.   You are all extremely professional and it was a pleasure to deal with you.

Hi Jonathan,  I am writing this message to say thank you for your friendly, accommodating and professional attitude as a state agent. You came today to my flat on your own initiative, patiently answered all my questions and effectively sorted all my problems as “a new to the UK”tenant. And today was not the first time I notice your genuine attitude, you have been helpful every time I meet you.  I am really impressed and felt well looked after.  Many thanks for you and FSS, All the best

Dear Erica, That's excellent news! I do feel we've done well getting it sorted so quickly, and also a day or two earlier. I look forward for the final confirmation and in the meantime, well done to all at FSS for such a quick resolution!  

Dear Richard, I just wanted to say a huge thank you for agreeing to be our auctioneer at last week’s Yorkshire Brain Game and for helping make the event such a success. I do hope you and Karen enjoyed the evening.   We are absolutely thrilled that the live auction raised over £26,000 and that the overall total raised on the night was a record-breaking £120,000. A tremendous effort for the third Brain Game in Yorkshire!  Very many thanks again for supporting Marie Curie in this way. We are incredibly grateful.

Hello Kyah,  Thanks again to you, Kerry and Jane for all your valuable work, nerves and input. I very much appreciate all you have done.

Hi Kyah, We are indeed in and busy shifting boxes and furniture around the place.  Thank you very much for all of your help throughout this process, it is very much appreciated and I’m glad we’ve finally got to this stage! 

Hi Kyah,  I would like to just say thank you to you and everyone for all your work and speed at getting the property sold. 

Hi Erica, Thanks again for the contact over the last few years. You've been so easy to sort things out with.

Dear Charlie,  I'm writing to thank you all for the very efficient way you handled the selling of our flat at Bower Street, Harrogate, and I am grateful for all your help and advice.   It was a pleasure doing business with you.  

Good Morning Gaynor, Thank you so much for your excellent service. I will be sure to highly recommend you.

Hi Kate, Thank you for sight of the marketing brochure.  The house presents really well, testament to the hard work of Lorna and the trades involved.

Dear Eugene, Thanks for such a comprehensive email. This absolutely confirms why I choose FSS again and again

Dear Michael,  Thanks for your email. I am excited about all the renovation and would like to thank Georgia for all her work.

Hi Cathy  Well done! You deserve full credit for sticking with it and not giving up! I admire your determination to resolve this issue and we are very grateful to you for your time and effort. 

Dear Charlie,  Thank you for all you have done re. the sale of xxxxxxxxx and my move into xxxxxxxxxx. It has been so reassuring to know that you , Jane, Kerry and Kyah  have always been available with my questions etc. It was an exhausting day but I am very happy to have found such a lovely place to live.  I will certainly recommend FSS to anyone I know who is thinking of moving. I have already mentioned your name in the village. 

I have the excitement of Christmas in my lovely new home, thanks in no small measure to the hard work of your colleagues.  My best wishes to you all for 2019

Hi Kyah, Great news and many thanks for your patience. Wish yourselves all the best!  Kind regards 

Thank you Georgia,  you are really efficient.  I hope you have a lovely Christmas and New Year.  I am hoping to come to Harrogate sometime in January so maybe I'll meet you then?

Dear Kyah, I would like to thank you, and your colleagues for all your work and help during the sale of my mother’s house. I had every confidence in your experience and expertise to market, and bring the sale to conclusion. You made my life so much easier during an extremely stressful period.

Kyah, Many thanks to you and the team for all your help in the sale

Hi Erica, I hope all is well.  I thought I would take the time to write to you, just to say thanks for all of your help during our search for a property. I spoke to near enough every estate agent in Harrogate and Knaresbrough and you and your team were by far the best and most helpful from start to finish. We are pretty much fully settled in now and we are really enjoying the property.  From myself and Ian, thank you all very much. 

Dear Simon, I would like to thank each and everyone at FSS for all their help over our time at Cornwall House, especially Jonathan for his help during our final few weeks. His help and advice was very good.  Thank you all

Hello Kyah,   Yes, I'm very relieved to be at the end of a very long tunnel, always made lighter by you all at FSS,  I had lots of 'panic' times, as you know and you all were so kind, patient and reassuring that it would all be well in the end that I made it!  I will be singing FSS praises loud and long.

Hi Simon, Hope you are well. Just wanted to drop you a note to commend your Residential Mangement team for the way they managed the property that we recently vacated at Russell Street. Their general approach, efficiency and care shown throughout the tenancy, I think, are rare characterisitcs in that market... well done to you and all your mangement staff !  Best regards.

Dear Kyah,  Thank you for this note and recent telephone call.  Many thanks for all your, and the team’s help in marketing and selling mum’s house.

Simon, The family have various properties in Leeds and the letting agents, including xxxxxxx xxxxxxxx, are absolutely useless. When are you going to open an office in North Leeds?  With your service levels you would clean up! 

Good afternoon Richard.  Wow simply wow, I visited your auction today with interest in the Wedderburn Rd, property.   The experience is immense, at one point stood with hand over my mouth as the bidding crept and you stayed cool and kept it creeping, half here half there.   So much better than the TV and what a superb way to buy a property, no faff or waiting for months.  I plan to be back.  Best wishes

Hi Adam, Thank you for your email, we will authorise our solicitor to pay FSS on completion.  We would like to  say a big thank you to all at FSS involved in helping to sell the Terrace.  Wishing you all the very best for the future, Kind Regards 

Dear Karen,   Many thanks for this final statement.  We would like to convey our thanks and appreciation to the entire team for your efficiency in handling what could have been a very a sticky final exchange, but was not.  All instructions were so clear and together we got there!  Much appreciated too, has been all your dealings with our tenants over the past two years. Repairs were prompt and effective and complaints/damages on their side kept to a minimum. I would recommend your team to anyone!

Dear Simon, Thanks for getting back to me.  Thanks also for taking care of these final few maintenance items.  We are really please with everything that FSS has done and of course delighted that it proved so quick to get a new tenant. 

Dear Michael, I just wanted to take this opportunity to say thank you to you and the team for managing the property over the past 6 years, it has been very much appreciated

Dear Michael, Thank you and thanks to all the contractors and Lorna for their fantastic work.  Yes, we are happy to go ahead at the rent you suggest. 

Hi Dan,  We’ve got the survey report now - thanks for this, very comprehensive.    Dear Victoria,   I'm delighted you liked the report. We aim to please.  Your solicitor is quite right and I am pleased we highlighted this issue. After 20 years in the business, nothing continues to surprise me! 

Very happy with your treatment of the shower refurbishment of my property and everything else in both my HG properties. Please keep up the good work!

Jonathan, Thank you for your assistance regarding our stay at Park Side.  Your staff were at all times very helpful.  We enjoyed our time there whilst we found, bought and rebuilt our present property

Dear Richard,  Thank you for doing a wonderful job as auctioneer at the recent Yorkshire Brain Game and for helping to make the event such a success.  We were thrilled that the live auction raised over £15,000 and that the overall total raised on the night was almost £90,000. Thank you so much for your part in helping us to achieve this total!  Marie Curie

Sincerest thanks to you and your fabulous team.

Efficient service from FSS as always’ - I wouldn’t want to be with anyone else and won’t be leaving you!  ‘Bradleys were great as usual, please pass on my thanks’.

Hi Cathy, Thank you so much for having dealt with this letting so efficiently.

Dear Richard, Just to thank you and your team for the successful and problem free purchase of ?????.  I really appreciate the support and encouragement that you particularly gave me.  I know that I am going to be very happy here.  It just feels right!

The house looks very neat and clean, thank you for looking after it so well for the past 2 years. It is much appreciated

Thank you once again for our meeting today and for being so understanding, it really was against our wishes to have to vacate the premises but unfortunate deterioration in my health and the financial difficulties that have ensued, left us with no choice. We wish to thank all the staff at Feather Smailes and Scales for their continued professionalism and for the efficiency and care with which you managed the property and our personal needs at such a difficult time

Dear Jane,  We very much appreciate all the efforts on our behalf by everyone at FSS... will you please pass on our thanks to them all. 

Dear Kate,  What a great job. Really impressed and looks great. Thank you for the speed which you have dealt with the matter. Please do go ahead with marketing.

Hello Jane, Can we thank who ever it was who took the photos, they look amazing much better than the professional ones, they obviously are a secret budding photographer with huge untapped potential!!. Big thanks Joanna & Antonio

Dear Julie, Just a quick note to thank you sincerely for your kindness.  It’s so unusual in this day and age when persons, like your kind self, take a moment to assist others  With best regards, Jill

Hello Dan, You very kindly gave your time to us last year and unfortunately we were blindsided by unrealistic promises. We realise now you were the only honest agent and if you are willing we would like to work with you? We have bought a property so are getting pretty desperate to sell and although we’re happy to stay with xxxxxx we know with your contacts there’s a stronger chance of a sale.   Thanks for your time.  Hope to hear from you soon 

Hi Erica, Thanks for the letter.  More than happy to progress on the basis of the content of the letter in terms of offering a renewal of the tenancy for 12 months at the current rental.  Many thanks to FSS for taking such good care of everything on my behalf.

Lorna has been a terrific asset in sorting a recent heating system installation into my flat managed by FSS. When initial quotes seemed unrealistic she has been quick to look for alternatives whilst also ensuring that they ultimately met the aim of increasing the EPC rating, I have been consistently reassured that the end product would be the most viable solution and have been kept up to date both by email or phone calls. I have been impressed and pleased with the service and would like to ensure that this feedback is passed on to a manager.

Just a little thank you to you all and especially Kyah, could not have done it without you.

Thank you all for the "Yorkshire" white rose plant and the new home card. In the end everything seemed to go quite well and we must thank you all for your efforts in helping to sell xxxxxxx

We would like to take this opportunity to thank you for your kindness and integrity during the process for which we are extremely grateful.  We would have no hesitation in recommending you and your company in the future to anyone who may need your services. 

Hi Adam, Thank you for the photos, they are really good, thank Erica they are very professional, we received your mail today, we will call into your office on Friday with them, Kind Regards

Dear Michael, I would like to take this opportunity to say thank you to FSS for making my time at Queens Rd an enjoyable and stress free accommodation experience. Kind regards

Hi Erica, Thanks for your incredibly speedy action over the renewal - you've earned your salary this month! We look forward to receiving the paperwork and will return it post haste. Thanks again, 

Hi Richard,  Just a quick note to say thanks to you and your team re our sale. Communication throughout the process was excellent.

Dear Kyah, Thank you very much to you, Jane and Kerry for all your work on the sale side. Really pleased how quick the sale went through after the tenants vacated.

Just to say thanks for the sterling work carried out by you (Kerry), Jane, Kyah and everyone else involved in securing another buyer for me. I am very grateful.

Thanks Erica, That is great, please thank the landlord we are very pleased with the arrangement, the house and the service fss provides 

To Jane and Kerry, we just wanted to say a big thank you for everything you did during the epic journey - all seven months of it.  What a rollercoaster!!  We got there in the end - so thank you!!  Please would you say thank you to Dan for steering us through negotiations too!!

Morning Siobhan, I’d just like to say that I / we really are most grateful for your help, assistance and ever present efficiency over the past few weeks. Best regards 

Hi Erica and Debbie   Thank you both so much for your quick responses to all the questions I asked.   Paul is here now with me in Colorado and we will discuss this today now that he's been able to sleep.   I should be able to give you a firm decision either way by the end of today (my time) which may be Tuesday for you.   I really appreciate your patience while we make a decision! As they say here, you guys are 'awesome' !!

Dear Adam, I am currently away but shall be returning to London in the middle of next week.  I shall then arrange payment of your invoice for your work.  Thank you for all your help in connection with letting out this property so smoothly.  It is much appreciated.  I would like to ask you to please visit the property in two months’ time by arrangement with the tenant to check that the planned works are in process and to check again finally in four months’ time that all the works have been completed in full.  Of course I will cover your costs in connection with carrying out these visits.

Hello Michael,  Now that our tenants have moved in, we just want to express our gratitude to you and your team for the excellent service that you’ve provided.  It was our first experience of letting a property, with many queries throughout the process, but they were always handled courteously and promptly by whoever we’ve contacted.  Our thanks to all concerned for the efficient manner in which you’ve achieved a satisfactory agreement for us. 

To Simon, Richard and Team, thank you for your recent support with the Wetherby RUFC Festival!  From all Under 11 Coaches, Players and Parents

Hi Richard, I also should have mentioned that the gentleman conducting the viewings was such a nice guy. Really cheerful and knew about the property. You have a really nice team.