FSS is one of the biggest property companies in Harrogate and it is also well known as being one of the most friendly and proactive. In fact, we have such a reputation for being helpful and welcoming that people often don’t realise that we have such a large team of almost 30 staff with five different departments covering residential sales, lettings, commercial, auctions and surveys – not to mention a busy maintenance team serving more than 1,200 landlords and tenants.
There are lots of reasons why we’re Harrogate’s favourite estate agent when it comes to selling a home. Here are 5 things our customers have told us make all the difference:
Knowledge
As the only property consultancy in Harrogate to cover all aspects of property marketing and management, we have a huge amount of knowledge and expertise. The experience of our senior residential sales team adds up to around 100 years. When we carry out a valuation of your home we’re drawing on a deep understanding of the local market, built up over many years, not a quick search of recent sold data on Rightmove or Zoopla. Our expertise in the auction market, where an accurate guide price is crucial to achieving the best price on the day, is an excellent example of this. Over the past two years, 73% of properties offered for sale by FSS were sold for 13% above their quoted guide prices. Given the tough market, due to an election, Brexit and Coronavirus, this is hugely positive and demonstrates our professionalism and experience.
Marketing
During lockdown we invested in a new website to present all our properties in the best possible way. Our team takes time to use platforms such as Rightmove, On The Market and social media to reach as wide an audience as possible and to showcase the key features of the homes we have for sale. Properties with interesting stories behind them are regularly featured in the press thanks to our talented marketing team and we are always thinking of imaginative ways to present properties in the best possible way on all the platforms available to us.
Networks
The big advantage of having a large lettings side to our business is that we are in touch with hundreds of tenants, many of whom are ultimately looking to buy when the right property comes along. This pool of potential buyers is just part of our vast network and we keep in regular contact with relocation agencies, corporate clients and other connections to keep them informed of homes coming onto the market that fit their criteria. We also have experience of selling large portfolios of properties to achieve the optimum total amount.
Quality, Trust and Value
FSS has become known for three things over the years – Quality, Trust and Value. We offer so much more than your average agent – and the best value for money. Our negotiators view the properties we sell so that they get a feel for them and can let potential buyers know about all the features. We also offer a home staging service which help you present your home in the best possible way during viewings. People choose FSS for expertise, service and integrity.
Following through your sale
We’ll give you regular updates throughout the sales process. This includes honest feedback after viewings so that you can take action, if needed, to sell your home quicker. When the sold sign goes up, we keep working hard for you. This is a crucial time and we work hard to keep everything on track. Communication between all parties is key to this, making sure there are no misunderstandings that could throw things off track. Sales progression is an important part of our service and it’s one of the reasons so many people recommend us.
Read some of our residential sales testimonials
Here is just some of the lovely feedback we have received from people who have sold their home with us:
"Thank you for the prompt sale of my flat. From start to finish the service and support FSS provided was excellent. In particular I want to express my gratitude to Kyah, who was a star throughout the whole process and offered many a times a listening ear and calming words."
"Jane and Kerry offered brilliant support and were always clued up on what was happening. I will always recommend FSS to anyone needing estate agency services."
"I'm very relieved to be at the end of a very long tunnel, always made lighter by you all at FSS. I had lots of 'panic' times, as you know and you all were so kind, patient and reassuring. I will be singing FSS praises loud and long."